Shipping & Returns

Here is a refined and brand-aligned version of your Shipping & Returns policy, rewritten for clarity, professionalism, and cohesion with the voice of Lotus Flower Candle Collective. This version maintains all your important information while elevating tone and formatting for web readability:

🚚 Shipping & Delivery

At Lotus Flower Candle Collective, we pack every order with care—and intention. To reduce waste and honor the earth, your purchase may arrive in a gently reused box. We promise: what’s inside will be worth the unwrapping.

✦ Where We Ship

We currently ship within the contiguous U.S., Alaska, Hawaii, Puerto Rico, and APO/PO Box addresses. Please allow additional transit time for non-contiguous destinations.

✦ Processing Times

  • Orders are processed within 5–7 business days.

  • Orders placed on Friday, Saturday, Sunday, or a holiday Monday will begin processing on the next business day.

Please note: transit time begins once your order is handed to the carrier and does not include processing time.

✦ Shipping Notifications

You will receive an email with tracking information once your order has shipped.

✦ Shipping Rates

  • Orders under $75 → $7.50 flat rate

  • Orders $75+ → Free standard shipping

⚠️ Important Shipping Notes

  • We are not responsible for lost, stolen, or incorrectly delivered packages once scanned by the shipping carrier.

  • If your package goes missing, please contact the carrier directly for help with locating or holding deliveries.

  • Please double-check your shipping address before placing your order.
    We cannot guarantee refunds or replacements for errors in address entry or deliveries to locations deemed unsafe for unattended drop-off.

Consider shipping to a secure location where someone is available to receive the package.

🔄 Returns & Exchanges

We want you to love what you receive. If something isn’t quite right, we gladly accept returns or exchanges on unused, unopened, and unworn items in original packaging.

✦ How to Start a Return

  • Email us at lotusflowercandlecollective@gmail.com within 7 days of receiving your order.

  • You will be issued a Return Identification Number (RIN).

  • Items must be returned within 10 days of receiving your RIN.

Returns requested after 7 days may be eligible for store credit or exchange only—no refunds.

✦ Return Shipping Costs

You are responsible for:

  • Original shipping charges

  • Return shipping fees

  • Any customs, duties, or taxes incurred (for both outbound and return shipments)

These costs will be deducted from your refund total.

✦ Refunds & Processing

Once your return is received and inspected, we’ll issue a refund within 10 business days and notify you via email.
Please allow additional time for your bank or credit card issuer to post the refund.

🚫 Return Policy Notes

We reserve the right to refuse returns or exchanges that:

  • Are returned without a valid RIN

  • Appear worn, used, or damaged

  • Are outside the stated return window