SHIPPING

We want you to know that all purchases will be packed in a gently reused box. We are trying our best to recycle and help out the planet. We promise once you open the box you will not be disappointed with the contents.

Lotus Flower Candle Collective ships to the contiguous United States, HI, PR and AK, including APO, PO Boxes. Please allow extra time in transit for orders going to non-contiguous United States addresses. 

Tracking notifications will be sent when the order is shipped. Please allow 5-7 business days for items to be shipped out. Alaska and Hawaii may take longer.

Below are offered shipping methods:

• Orders up to $74.99= $7.50 Standard Shipping
• Orders over $75.00 = Free Standard Shipping

Processing Times

Orders are processed within 5-7 business days. Orders placed on Friday, Saturday, Sunday, or a holiday Monday will be processed on the next business day. 

Please note, time in transit estimates do not include processing time. Time in transit begins once the package is handed to the carrier.  

IMPORTANT SHIPPING INFORMATION 

Lotus Flower Candle Collective is not responsible for lost or stolen packages. Once a package is picked up and scanned by our carrier, the shipping and delivery status is no longer within our control. Please reach out directly to the courier for missing packages, stolen packages, deliveries to be held for pickup, or for address change requests.

It is the customer’s responsibility to ensure the accuracy and safety of the shipping address provided. We will not be held liable for incorrectly entered shipping information or packages left, stolen, or missing from an unreliable or unsafe shipping address. Please consider shipping to an address where someone is always present to receive the delivery.

RETURNS

We will gladly accept returns/exchanges on any items that are in their original, unused, unopened, or unworn condition along with all packaging.

Please email lotusflowercandlecollective@gmail.com within 7 days of your order arriving and we will issue you a Return Identification Number. We require that your item is returned within 10 days of receiving your Return Identification Number. Please note that all returns that do not meet the 7 day requirement for requesting a Return Identification Number will only be considered for online store credit/exchange and no refund will be given.

If you decide to return an item(s) to Lotus Flower Candle Collective, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package.  Please note that this amount will be subtracted from your merchandise refund.

 Upon acceptance of the merchandise for return, we will process your refund within 10 business days, at which time you will be notified by email. Please contact your credit card issuer to confirm when your refund will be issued back to your credit card. Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above.  Items that appear used or worn upon inspection are not eligible for refunds or exchanges.